It's becoming more important to learn how to design for invisible UI, IoT and Living Services, enabled by the connectivity of everything.
If AI is the new UI, does this mean personality is the new UX? How do we design for this? Andy Polaine asks these questions in his talk on Design for Living Services. Andy explains that through our personal data, collected from devices we interact with, historical behavioral and third-party contextual data, machine learning has given us the ability to continuously learn about our needs, intents and preferences. With every trigger, a living service can orchestrate and present a unique experience that is tailored to the needs of the customer at that particular point in time.
So how do we design individualized experiences that are constantly adapting to each of our personal needs?
Andy shared a methodology to help design for these living services:
Also remember that humanizing services imply social contracts. Remember Microsoft’s AI chatbot as an example of why we can’t let algorithms dictate design.
User Experience Designer