AusNet Services

Employee Experience

Simplifying procurement with the e-buy purchase requisition solution

About the company

AusNet is the largest diversified energy network business in Victoria and owns and operates over $11 billion of regulated and contracted assets. It owns and operates three core regulated networks: electricity distribution, gas distribution and the state-wide electricity transmission network, as well as a significant portfolio of contracted energy infrastructure. It also owns and operates energy and technical services businesses (which trade under the name “Mondo”). AusNet engages over 1,500 employees to service over 1.5 million customers across Victoria.

Problem Statement

How can we enable employees to confidently navigate through process of raising a purchase requisition so that they can self-serve, be time efficient and promote compliance with AusNet Services procurement policies?


UX Discovery/Research


Journey Mapping


UX Design

UI Design

Usability Testing

Architecture Design

User Stories


Build Testing


SAP Fiori (On-Premise)

SAP Ariba

External Supplier Catalogue Integration

SAP Business Suite


AusNet Services were seeking to improve the process for their employees to purchase goods and services. Their previous process to create purchase requisitions was complex with a high risk of potential errors, dependencies on key staff members and existing supplier contracts were not being utilised. AusNet Services were seeking to simplify the process to create purchase requisitions to enable both casual and advanced users to raise requisitions efficiently and independently, encouraging users to buy from catalogues and preferred suppliers.


Developed a new SAP Fiori based solution to simplify the process of raising a purchase requisition in SAP, so even infrequent users can purchase items without help. The app provides users with a guided pathway to find goods and services with smart search options to query SAP master data. It promotes buying from preferred sources of supply by making it easy to buy items on contract or available via Ariba catalogue integration. The app provides users with a familiar online shopping experience making it simple to add items to your cart and complete checkout.


Guided process to create purchase requisitions

We designed a guided pathway and utilised smart filters for casual users to confidently navigate through the process of raising a purchase requisition so that they can self serve, be time efficient and reduce compliance re-work.

Unified user experience

A key element of the enhanced technology architecture is a customised app to simplify and speed up the raising of requisitions and fits alongside existing Fiori apps to provide AusNet Services employees with a unified experience across their work tasks.

Improve purchasing decisions

The e-buy app unlocks the data available in SAP ERP and Ariba and presents it in an accessible way for employees to make better purchasing decisions.


10 Minutes

Faster to create purchase requisitions.

25 %

Reduction in end user enquiries by creating an omni-channel experience with an easy to follow step by step process.


Process as a result of human centric design approach.

“Bourne Digital’s design and build capability was instrumental with developing the Fiori e-buy purchase requisition creation application for AusNet. The Fiori e-buy design ensured that a “ease of use” solution was developed which was both intuitive and enabled the use of complex SAP functionality. Bourne Digital readily engaged with AusNet’s “One Team” approach and demonstrated professionalism, expertise and were great to work with on the project.”

Jon Lewis

Procurement Enablement and Training Lead, AusNet Services

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