WE SOLVE COMPLEX BUSINESS PROBLEMS THROUGH HUMAN CENTRED DESIGN
Client: Newcrest Mining
Lodge a maintenance request in under 60 seconds
With over 200,000 assets, lodging maintenance requests was a time-consuming, inefficient and complicated process for Newcrest Mining.
Client: Norton Rose Fulbright
Are you ready for the Modern Slavery Act?
With the Modern Slavery Act coming into effect in 2019, NRF received hundreds of calls from concerned clients requesting a way to ensure their operations adhere to legislation.
We undertake comprehensive qualitative and quantitative user research to understand user needs and context as a pre-requisite to solution design.
Utilise our design thinking services to solve complex business problems with in collaboration with business and technology.
Design the service blueprint to standardise, automate and streamline business models and processes.
Utilise end-user insights and requirements to design interactive prototypes for digital solutions.
User Testing and Validation
Undertake usability testing and validation to ensure the digital product meets end-user needs and goals.
Technical design and architecture services that align the user experience and enterprise architecture with consideration of security, integration, performance and scalability requirements.
Comprehensive agile development services for mobile, web, portal and digital experience solutions.
Comprehensive management of digital solutions to agreed SLAs for managed cloud solutions.
Improve workplace safety with mobile solutions for safety assessments and incident capture.
Unified access to core employee functions to improve productivity & engagement.
Optimise field service and asset maintenance with connected mobile and IoT solutions.
Optimise supply chain by simplifying vendor engagement, delivery and warehouse processes.
Supply Chain Excellence
Extend key customer functions including Account Management, Lead / Opportunity Management.
We leverage empathy and research insights to understand the end user's needs in order to ensure user adoption of digital solutions.
Our engineering team have deep experience in cloud solutions, integration and security to deliver enterprise grade solutions.
We simplify business processes through the creation of the service design blueprint that aligns user touchpoints with the enterprise core.
We capture relevant analytics to improve business processes and user experience.
Bourne Digital partners with leading brands to adopt user-led business simplification and enable digital solutions for the enterprise.
Bourne Digital supports them to deliver delightful experiences.
Tom Hansen, CIO, Ruralco
Selim is the Managing Director and Founder of Bourne Digital. He brings over 20 years of digital consulting experience from SAP, PwC and KPMG Consulting, to help customers define and deliver their digital business strategy.
John has over 15 years of IT management and analysis experience with SAP BI, ECC & SCP in major organisations including Powercor, Spotlight, Energy Australia and BHPB. He is continually looking for efficiency and process improvements especially through the adoption of IoT and machine learning.
Melissa is a design strategist and ethnographic researcher with over 10 years experience in UX, product and service design. She's led projects across the areas of health, energy and government, creating solutions that generate measureable, human-centred change for users.
Ben is passionate about simplifying and optimising business processes by leveraging the latest digital solutions. He has 12 years experience delivering large SAP ERP transformation projects (including S/4HANA) as well as designing and developing simplified user experiences using SAP Fiori and native mobile applications.
Sophie brings 5 years of operational experience across New York and London and really understands the role of culture in the workplace. Streamlining processes and seeing plans come to fruition really makes her tick as well as ensuring everyone finds their zen in Friday yoga.
Congratulations to Newcrest Mining!
Congratulations to Newcrest Mining for winning a global SAP innovation award for their mobility program. Bourne Digital are proud to partner with Newcrest Mining on their business simplification program on SAP cloud platform.
3 covert strategies for high-impact UX research
Research can be a dirty word in business, it implies time and expense. How do you ensure you validate project goals and return on investment when embarking on research?
8 secrets for a designing a successful hackathon
Make or break insights to maximise your event. No, this article isn’t about tech tricks or what type of prizes to offer, but is a collection of little-known tips to help boost productivity and create an incredible experience for your attendees.
Game on for enterprise apps. 3 ways to transform the UX for your EX (Employee Experience).
Businesses are too often failing to tap into the full power of technology — and corporate knowledge of their staff — to create a valuable user experience for their employees. 2018 is the year for enterprise apps; here’s three (3) ways to transform the UX for your EX.