Client: Newcrest Mining
Lodge a maintenance request in under 60 seconds
With over 200,000 assets, lodging maintenance requests was a time-consuming, inefficient and complicated process for Newcrest Mining.
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Client: Norton Rose Fulbright
Are you ready for the Modern Slavery Act?
With the Modern Slavery Act coming into effect in 2019, NRF received hundreds of calls from concerned clients requesting a way to ensure their operations adhere to legislation.
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END-TO-END PRODUCTS AND SERVICES
We undertake comprehensive qualitative and quantitative user research to understand user needs and context as a pre-requisite to solution design.
Utilise our design thinking services to solve complex business problems with in collaboration with business and technology.
Design the service blueprint to standardise, automate and streamline business models and processes.
Utilise end-user insights and requirements to design interactive prototypes for digital solutions.
User Testing and Validation
Undertake usability testing and validation to ensure the digital product meets end-user needs and goals.
Technical design and architecture services that align the user experience and enterprise architecture with consideration of security, integration, performance and scalability requirements.
Comprehensive agile development services for mobile, web, portal and digital experience solutions.
Comprehensive management of digital solutions to agreed SLAs for managed cloud solutions.
Improve workplace safety with mobile solutions for safety assessments and incident capture.
Unified access to core employee functions to improve productivity & engagement.
Optimise field service and asset maintenance with connected mobile and IoT solutions.
Optimise supply chain by simplifying vendor engagement, delivery and warehouse processes.
Supply Chain Excellence
Extend key customer functions including Account Management, Lead / Opportunity Management.
We leverage empathy and insight to understand the end user's needs and goals that ensure user adoption of digital solutions.
Our engineering team have deep experience in security, integration and cloud solutions to ensure that we deliver enterprise grade solutions.
We seek to simplify business processes through the creation of the service blueprint that aligns user touchpoints with the enterprise core.
We seek to capture relevant analytics to improve business processes and user experience.
Bourne Digital partners with leading brands to adopt user lead business simplification and enable digital solutions for the enterprise.
Bourne Digital supports them to deliver delightful experience.
Tom Hansen, CIO, Ruralco
Selim is the Managing Director and Founder of Bourne Digital. He brings over 20 years of digital consulting experience from SAP, PwC and KPMG Consulting, to help customers define and deliver their digital business strategy.
PROJECT DELIVERY LEAD
John has over 15 years of IT management and analysis experience with SAP BI, ECC & SCP in major organisations including Powercor, Spotlight, Energy Australia and BHPB. He is continually looking for efficiency and process improvements especially through the adoption of IoT and machine learning.
DESIGN STRATEGY LEAD
Melissa is a design strategist and ethnographic researcher with over 10 years experience in UX, product and service design. She's led projects across the areas of health, energy and government, creating solutions that generate measureable, human-centred change for users.
USER EXPERIENCE LEAD
Ben is passionate about simplifying and optimising business processes by leveraging the latest digital solutions. He has 12 years experience delivering large SAP ERP transformation projects (including S/4HANA) as well as designing and developing simplified user experiences using SAP Fiori and native mobile applications.
HEAD OF PEOPLE & OPERATIONS
Sophie brings 5 years of operational experience across New York and London and really understands the role of culture in the workplace. Streamlining processes and seeing plans come to fruition really makes her tick as well as ensuring everyone finds their zen in Friday yoga.