Experience matters.
ENTERPRISE SOLUTIONS
Projects
Client: Newcrest Mining
Lodge a maintenance request in under 60 seconds
With over 200,000 assets, lodging maintenance requests was a time-consuming, inefficient and complicated process for Newcrest Mining.
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Services
User Research
We undertake comprehensive qualitative and quantitative user research to understand user needs and context as a pre-requisite to solution design.
Design Thinking
Utilise our design thinking services to solve complex business problems with in collaboration with business and technology.
Service Design
Design the service blueprint to standardise, automate and streamline business models and processes.
Prototyping
Utilise end-user insights and requirements to design interactive prototypes for digital solutions.
User Testing and Validation
Undertake usability testing and validation to ensure the digital product meets end-user needs and goals.
Architecture
Technical design and architecture services that align the user experience and enterprise architecture with consideration of security, integration, performance and scalability requirements.
Application Development
Comprehensive agile development services for mobile, web, portal and digital experience solutions.
Managed Services
Comprehensive management of digital solutions to agreed SLAs for managed cloud solutions.
What we do
Improve workplace safety with mobile solutions for safety assessments and incident capture.
Workforce Safety
Unified access to core employee functions to improve productivity & engagement.
Employee Experience
Optimise field service and asset maintenance with connected mobile and IoT solutions.
Asset Maintenance
Optimise supply chain by simplifying vendor engagement, delivery and warehouse processes.
Supply Chain Excellence
Extend key customer functions including Account Management, Lead / Opportunity Management.
Customer Experience
Why Bourne?
UserWe leverage empathy and research insights to understand the end user's needs in order to ensure user adoption of digital solutions.
TechnologyOur engineering team have deep experience in cloud solutions, integration and security to deliver enterprise grade solutions.
ProcessWe simplify business processes through the creation of the service design blueprint that aligns user touchpoints with the enterprise core.
AnalyticsWe capture relevant analytics to improve business processes and user experience.
The right partners for your needs
Bourne Digital partners with leading brands to adopt user-led business simplification and enable digital solutions for the enterprise.
Our clients are seeking enterprise solutions
Bourne Digital supports them to deliver delightful experiences.
Bourne Digital partnered with our team to deliver simple and intuitive mobile and web applications for our national retail and distribution business.
Tom Hansen, CIO, Ruralco
Our Team
Selim is the Managing Director and Founder of Bourne Digital. He brings over 20 years of digital consulting experience from SAP, PwC and KPMG Consulting, to help customers define and deliver their digital business strategy.
John has over 15 years of IT management and analysis experience with SAP BI, ECC & SCP in major organisations including Powercor, Spotlight, Energy Australia and BHPB. He is continually looking for efficiency and process improvements especially through the adoption of IoT and machine learning.
Melissa is a design strategist and ethnographic researcher with over 10 years experience in UX, product and service design. She's led projects across the areas of health, energy and government, creating solutions that generate measureable, human-centred change for users.
Ben is passionate about simplifying and optimising business processes by leveraging the latest digital solutions. He has 12 years experience delivering large SAP ERP transformation projects (including S/4HANA) as well as designing and developing simplified user experiences using SAP Fiori and native mobile applications.
Blog
Congratulations to Newcrest Mining!
Congratulations to Newcrest Mining for winning a global SAP innovation award for their mobility program. Bourne Digital are proud to partner with Newcrest Mining on their business simplification program on SAP cloud platform.
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3 covert strategies for high-impact UX research
Research can be a dirty word in business, it implies time and expense. How do you ensure you validate project goals and return on investment when embarking on research?
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8 secrets for a designing a successful hackathon
Make or break insights to maximise your event. No, this article isn’t about tech tricks or what type of prizes to offer, but is a collection of little-known tips to help boost productivity and create an incredible experience for your attendees.
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Game on for enterprise apps. 3 ways to transform the UX for your EX (Employee Experience).
Businesses are too often failing to tap into the full power of technology — and corporate knowledge of their staff — to create a valuable user experience for their employees. 2018 is the year for enterprise apps; here’s three (3) ways to transform the UX for your EX.
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