Experience matters.

WE SOLVE COMPLEX BUSINESS PROBLEMS THROUGH HUMAN CENTRED DESIGN

ENTERPRISE SOLUTIONS

Projects

Client: Landmark

SafeSite - simplify site safety inspections

SafeSite is an immersive safety application used to perform safety audits and pre-start safety assessments for field workers, plant staff and safety inspectors.

Client: Newcrest Mining

Asset Maintenance

Lodge a maintenance request in under 60 seconds

With over 200,000 assets, lodging maintenance requests was a time-consuming, inefficient and complicated process for Newcrest Mining.

Client: Norton Rose Fulbright

Employee Experience

Are you ready for the Modern Slavery Act?

With the Modern Slavery Act coming into effect in 2019, NRF received hundreds of calls from concerned clients requesting a way to ensure their operations adhere to legislation.

User Research

We offer qualitative and quantitative research services

Design Thinking

Visit our purpose-built design centre for DT workshops

Service Design

Service blueprints visualise opportunities for business optimisation

Prototyping

Our interactive prototypes collect valuable feedback from users

User Testing and Validation

We conduct testing to ensure user needs are met

Architecture

We’re experts in enterprise architecture, we offer secure integration

Application Development

We offer agile development for digital solutions

Managed Services

Management of digital solutions for managed cloud solutions

What we do

Improve workplace safety with mobile solutions for safety assessments and incident capture.

Workforce Safety

Unified access to core employee functions to improve productivity & engagement.

Employee Experience

Optimise field service and asset maintenance with connected mobile and IoT solutions.

Asset Maintenance

Optimise supply chain by simplifying vendor engagement, delivery and warehouse processes.

Supply Chain Excellence

Extend key customer functions including Account Management, Lead / Opportunity Management.

Customer Experience

Why Bourne?

User

We leverage empathy and research insights to understand the end user's needs in order to ensure user adoption of digital solutions.

Technology

Our engineering team have deep experience in cloud solutions, integration and security to deliver enterprise grade solutions.

Process

We simplify business processes through the creation of the service design blueprint that aligns user touchpoints with the enterprise core.

Analytics

We capture relevant analytics to improve business processes and user experience.

The right partners for your needs

Bourne Digital partners with leading brands to adopt user-led business simplification and enable digital solutions for the enterprise.

Our clients are seeking enterprise solutions

Bourne Digital supports them to deliver delightful experiences.

Bourne Digital partnered with our team to deliver simple and intuitive mobile and web applications for our national retail and distribution business.

Tom Hansen, CIO, Ruralco

Our National Leadership Team

Selim Ahmed

MANAGING DIRECTOR

Selim is the Managing Director and Founder of Bourne Digital. He brings over 20 years of digital consulting experience from SAP, PwC and KPMG Consulting, to help customers define and deliver their digital business strategy.

John Coat

PROJECT DELIVERY LEAD

John has over 15 years of IT management and analysis experience with SAP BI, ECC & SCP in major organisations including Powercor, Spotlight, Energy Australia and BHPB. He is continually looking for efficiency and process improvements especially through the adoption of IoT and machine learning.

Melissa Voderberg

DESIGN STRATEGY LEAD

Melissa is a design strategist and ethnographic researcher with over 10 years experience in UX, product and service design. She's led projects across the areas of health, energy and government, creating solutions that generate measureable, human-centred change for users.

Jerome Bowman

PRODUCT MANAGEMENT LEAD

Jerome is passionate about solving complex problems, turning them into simple, innovative and intuitive experiences. With over 7 years experience leading UX and development projects, he thrives on a deep understanding of both users and business context.

Ben Kemal

USER EXPERIENCE LEAD

Ben is passionate about simplifying and optimising business processes by leveraging the latest digital solutions. He has 12 years experience delivering large SAP ERP transformation projects (including S/4HANA) as well as designing and developing simplified user experiences using SAP Fiori and native mobile applications.

Sophie Gamwell

HEAD OF PEOPLE & OPERATIONS

Sophie brings 5 years of operational experience across New York and London and really understands the role of culture in the workplace. Streamlining processes and seeing plans come to fruition really makes her tick as well as ensuring everyone finds their zen in Friday yoga.

Blog

Congratulations to Newcrest Mining!

Congratulations to Newcrest Mining for winning a global SAP innovation award for their mobility program. Bourne Digital are proud to partner with Newcrest Mining on their business simplification program on SAP cloud platform.

3 covert strategies for high-impact UX research

Research can be a dirty word in business, it implies time and expense. How do you ensure you validate project goals and return on investment when embarking on research?

8 secrets for a designing a successful hackathon

Make or break insights to maximise your event. No, this article isn’t about tech tricks or what type of prizes to offer, but is a collection of little-known tips to help boost productivity and create an incredible experience for your attendees.

Game on for enterprise apps. 3 ways to transform the UX for your EX (Employee Experience).

Businesses are too often failing to tap into the full power of technology — and corporate knowledge of their staff — to create a valuable user experience for their employees. 2018 is the year for enterprise apps; here’s three (3) ways to transform the UX for your EX.