HomeMade
SAP BTP digital innovation to enable self-managed aged care
About the company
HomeMade enables their customers to self-manage their independent Home Care Packages. This enables increased flexibility and control over the aged care services they need for a fulfilling life.
Problem Statement
How could HomeMade empower customers to manage their own healthcare budget and choose their in-home services online?
Services
SAP HANA Database
SAP BTP
SAP BTP Workflow Management
SAP BTP Business Rules
SAP BTP Document Information Extraction
SAP BTP Document Management Service
SAP Integration Suite
SAP BTP Portal
Custom Domain Service
SAP BTP Launchpad Service
SAP Analytics Cloud
SAP Cloud Transport Management Service
SAP Identity Authentication Service
Technology
SAP BTP
Achievements
Challenge
Home care participants want transparency about the services, availability of funds and visibility over how their funding is utilised. Previously the traditional aged care provider model offers limited flexibility, choice and control to home care participants. It also has higher administration costs, reducing the amount of funding left for support and services.
Solution
HomeMade together with Bourne Digital have built and deployed a self-service portal solution for Home Care Package participants. The user-friendly, transparent and flexible portal supports HomeMade’s customers, service providers and HomeMade team.
Outcome
Increase in efficiency of processes
Improved internal business processes and visibility of where each workflow task is sitting
Increase in control & transparency
Customer’s can easily manage their plans, budgets and spending
Increase in engagement
More cross collaboration to ensure quality health outcomes for customers
Reduced administrative fees
Resulting in increased budget for care funding
Impact
9 days
Reduction in time from customer onboarding
50%
Reduction in reimbursement time
$5,592
HomeMade customer savings annually on average in management fees
“HomeMade’s vision is to transform home care in Australia and we are continuously building our capabilities – being teams, processes or technology. With that in mind, we decided to go with SAP BTP because we wanted a secure customer-led solution to provide an excellent customer and team experience, whilst supporting our ambitious growth objectives. We now have a platform that we are excited to innovate and iterate from”.
General Manager, HomeMade
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